Returns & Exchanges

Returns are accepted within 14 days of the delivery date on shipped items. For local pickup orders, returns are accepted within 14 days of the date you receive the "ready for pickup" email. You will receive a full refund on returns, minus the return shipping costs if applicable. We accept returns on items in their original condition with tags still attached.

*All jewelry, accessories, and final sale items are not eligible for exchange or return. 

To return an item, please login to your account at the top right of the home page and request a return on your order.
If you wish to exchange an item, please contact us and we will accommodate based on inventory availability.

Please email rachel@shopladyhart.com with any questions!