Returns are accepted within 14 days of the delivery date on shipped items. For local pickup orders, returns are accepted within 14 days of the date you receive the email that your pickup order is ready. You will receive a full refund on returns, minus the return shipping costs if applicable. We accept returns on items in their original condition with tags still attached. All refunds will be issued back to the original form of payment. If you wish to exchange an item, please contact us directly at rachel@shopladyhart.com and we will accommodate based upon the inventory status.

*All Jewelry, Accessories, Handbags, Shoes and reduced-price items of 30% off or more are FINAL SALE.

To return an item, please email us directly at rachel@shopladyhart.com with your order number and item information. Once we receive and inspect your purchase, we will issue a refund to your original form of payment, minus the shipping costs.